iTalkBB offers 3 month service credit in rebate

Starting Nov. 1, 2008, (till Dec 31, 2008 and may get extended further), iTalkBB offers a new promotion option for new users. The rules are a little bit complicated. So, let me try clarify it for you.

Let me talk about annual plan ($299/year) first. If you sign up with iTalkBB during the promotion period as above, you will not be bound to any service-term contract. In another word, if you decide that you don't like the service from iTalkBB, you may cancel the service with no penalty ($69.99 early termination fee applies if without promotion). Meanwhile, between 30 days to 60 days after your account is activated, you have the option to sign up a one-year service term by requesting 3 month (~$75) service credit in rebate from your online account management page. However, if you do so, you are subject to early termination fee if you then decide to close your account within first 12 months.

For monthly plan ($24.99/month), it's the same rule except that the rebate is for 2 month (~$50).

Things that you need to know:

• the monthly plan requires an activation fee of $29.99 while the annual plan does not; both plans would charge $69.99 early termination fee if not under promotion, or if service rebate has been requested.
• you have 30-day free trial in either case; if you cancel your service within 30 days after activation, you get full refund (unless you used more than 500 minutes during the trial period).
• you need to submit your rebate request between 30 days and 60 days after activation (in other words, during the first month after free trial period) for the service credit option.
• you can use coupon code "953110+8991095718" to save $15 at sign up.

Hope this explanation helps you...

does italkbb support fax?

I have received several inquiries asking whether iTalkBB supports fax? Well the answer is both YES and NO.

• YES if you want to receive fax or if you want to send fax within USA and Canada.
• NO if you want to send fax Internationally.

So based on your need, choose wisely.

Try iTalkBB risk-free OR get service credit in rebate

iTalkBB generally offers 30-day risk free trial period. If you terminate your service after first 30 days and within first year, then iTalkBB would normally charge you an early termination fee of $69.99 -- details on this policy can be found here.

From 11/01/2008 to 12/31/2008, iTalkBB offers a new program that waives such early termination fee. Optionally, if you are satisfied with the service after the trial period and confident that you will continue the service from iTalkBB, you may request 3-month service credit (for annual plan users, or 2-month for monthly plan users) in exchange for the waiver of early termination charge.

In addition, you may use promotion code "953110+8991095718" to save $15 instantly and meanwhile qualify for any other on-going promotions listed here.

Local Access Numbers Changed

Please note: iTalkBB's China (mainland) access numbers, through which you can reach an iTalkBB user in US/Canada without long distance charge, has changed recently. The new numbers are 4006-768-016 and 4006-768-017. For future references, check here for up-to-date iTalk BB local access number information.

iTaklBB and video-on-demand for Chinese movie and tv

iTalkBB offers through its partner website: VideoPark FREE video on demand service to its users. Once login to your account management page @ http://www2.italkbb.com/, you may find a banner that says "VideoPark Online TV"; click on it, you will get to the VideoPark site -- which has plenty of Chinese movies and TV shows. Some recent updates include:

Don't forget to check Most Recent Promotions for iTalkBB if you want to try out iTalkBB's service.

iTalkBB October promotion

I forgot to write a post announcing iTalkBB's October promotion. Well, better late than never: the new promotion for customers signing up iTalkBB's Global Unlimited Annual or Two-year plan between 10/1/08 and 10/15/08, you get free shipping in addition to the $15 discount when using iTlakBB coupon "953110+8991095718". The best place to check the most recent iTalkBB promotions is through a separated post HERE; in the same thread, you can find what promotions have been awarded in the past as well. 

Avoiding Billing Dispute with iTalkBB

I have received some complaints toward iTalkBB with respect to billing. It seems that many of the billing incidents happened at the time of service renewal for a second year. Some were surprised that their credit cards get charged automatically for a second year. Some found their iTalkBB service terminated when transaction failed due to either expired credit card or stale address information. In some cases, collection agents were sent for and things got ugly.

Here let me share a few tips to avoid billing dispute with iTalkBB.

(i) go through italkbb's "terms and conditions" -- it's a bit length, but there's a few things that you should know, such as cancellation policy, renewal policy. As a matter of fact, it states in the first few lines:

• "The Service is automatically renewed unless Customer provides iTalk notification of intent to terminate the Service not less than thirty (30) days prior to effective date of termination..."
• "Upon purchase, Customer must provide iTalk a valid credit card number from an accepted issuer (see iTalk's website for accepted issuers). Customer authorizes iTalk to charge the credit card number ("Credit Card") for all charges arising from Customer's use of the Services..."
• "Customer shall notify iTalk of any change to the Credit Card information including, without limitation, changes in account number, expiration date and billing address..."

So, you should expect that you credit card be charged for service renewal and keep your information updated through the iTalkBB account management page.

(ii) keep your email information in iTalkBB up-to-date and make sure your spam filter is set up properly. iTalkBB does send notification emails a couple of months before your current (annual) service plan expires. Also any service update from iTalkBB are communicated through emails.

(iii) use coupon code 953110 when register iTalkBB's serive (you will receive $10 instant discount). And if you are unfortunate to run into any billing problem, send email to italkbb.deal@gmail.com or post comments to this blog for additional assistance. We will do our best in helping you.