Click here for iTalkBB Promotion Deals Month By Month ---- (instant discount $30 优惠) (인스턴트 절감)First, I shall say that iTalkBB's cancellation policy is not the best one can hope for, or put it gently, that iTalkBB is really reluctant to let a paying customer go. Here is how.
* Early Termination Fee: $69.99, charged for cancellation within 12 month after activation and after trial period.
- fee avoided after 12 months' subscription -- $69.99 is like 3-month-worth of service. If one wants to cancel service after 9 months, it would be better off waiting for the end of the service year than paying this huge penalty.
- To avoid the charge, one need to call 1-877-482-5503 to terminate the service and obtain an equipment return authorization form, and within 7 days (postmark time) ship the voip box in original packing to Return Department at 1608 Spring Hill Road, Suite 430, Vienna, Virginia 22182.
Gosh, they make this hard!!! Now I wish iTalkBB's service would be good and stable, so as not to give me a reason to terminate the service. I don't want to deal with that at all.
Now you can make an informed decision, and, if it helps, the $10 discount you get using promotion code 953110 would be yours to keep...
Update: I feel less upset about it after this comparison.
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6 comments:
I just spoke with iTalkBB CS and they said that they don't charge the fee if you paid for the $299 for the year, and then cancel and they'll refund the full unused amount. I guess they charge it for the monthly service.
Below is iTalkBB's cancellation email. First you really need to make a lot of phone calls just to get this email. (I personally made 5, they can always made up excuses to defer you another day!). Second, you might be surprised that you are literally stuck if you did not keep that little Linksys box! Think twice before you use their service!
Cancellation Notice and Return Instruction
Dear Customer,
Your cancellation request has been submitted and is under processing.
Please mail back iTalkBB’s phone adapter in its original condition including, all packing materials with bar codes in tact, all parts and accessories, documentation and manuals and all other items originally received within fifteen (15) days of service termination.
Our Address:
1. - For US customer, please send equipment to:
Cancellation Department
iTalk Global Communications, Inc.
8500 Leesburg Pike, Suite 7800
Vienna, Virginia 22182
2. - For Canada customer, please send equipment to:
Cancellation Department
iTalk Global Communications Inc.
PO. BOX 80069 RPO
Don Valley Village
North York, ON, Canada
M2J 0A1
No refunds will be made to customer until iTalkBB receives the returned Equipment. If iTalkBB does not receive the returned equipment after fifteen (15) days, a $59.99 Equipment Fee will be charged to Customer's credit card.
Upon receipt of the returned equipment, we will issue a refund to your credit card and close your iTalkBB account.
Thank you for your attention. Please do not reply to this email. This mailbox is not monitored and you will not receive a response. If you have any questions or concerns, please feel free to contact our customer support at 1-877-482-5503 or send email to: support@italkbb.com.
Sincerely,
iTalkBB Support Team
support@italkbb.com
1-877-482-5503
Copyright © All rights reserved, italkbb.com
It is very hard to cancel it, you have to cancel it the day when you called during business hours. Do not trust they have 24/7 services, lies if you want cancel your service.
!!!!! It is really hard to cancel it . I would not trust them anymore
I agree with other users. You have to call them and threaten them before they would cancel the service. I had to call them 6 times. They are always busy and lie to you on calling you back. Good luck!
I tried to cancel, but they refuse to accept it. March 10, 2018 called to cancel five times
Also filed FTC complaint regarding inability to cancel. Called on March 11 to cancel.
If you sign up, they will charge the credit card until the credit card is cancelled. They will refuse to cancel or make it really difficult.
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