iTalkBB customer service

The customer service line of iTalkBB (1-877-482-5503) operates 24/7 in both English and Chinese. To me, the time flexibility is definitely an advantage: you can deal with the problem at the time of your convenience, as opposed to making time in the middle of your busy day to handle it. I personally didn't have much experience in using iTalkBB's help line. However, reading some of the user reviews on various forums and blogs, I got a mixed feeling for its customer service, as some saying it is good while others complaining about it not being very helpful. Since the evaluation of customer service is typically subjective and varies case by case, I don't want to claim one way or another (you are welcome to leave your review or feedback in the post comments). But I want to do my part in making things better, if you happen to be the unfortunate one. Here is how:

When you sign up with iTalkBB with promotion code "953110" ($10 off), you may leave a comment to the post or send an email to iTalkBB.deal@gmail.com, stating your name, the plan your subscribed and iTalkBB number if known. If you encounter a service problem and find the customer service unhelpful, you may send an email to iTalkBB.deal@gmail.com (describing the problem) and I shall try my best to communicate to iTalkBB (through the dealer service channel) to get problem solved. Let's see how it works.