Report your iTalkBB problem (if any)

iTalkBB operates 24/7 customer service lines (1-877-482-5503), and it is available both in English and in Chinese. For those who're phone-shy, there is now a new feedback channel available: iTalkBB Call Quality Report. Hope you will not have to use it (as your service quality will always be good), but if you do, this form may help.

online chinese movies for iTalkBB users

It didn't get said enough that iTalkBB global unlimited plan subscribers actually get FREE Video-On-Demand service too. I talked about this before in a previous post here. Here is how it works:

• Log in to your iTalkBB account at http://www2.italkbb.com

• Click the banner show in your account management page as shown below
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• Login to VideoPark using your iTalkBB BBN number and password

• Enjoy the movies: below are a sample of recent movies on show. Now you get another reason to try iTalkBB. Click below to sign up with iTalkBB and don't forget using promotion code "953110" to knock $10 off. Enjoy!
  

Find out who uses iTalkBB

I found out some interesting statistics on QuantCast.com about the demographic of iTalkBB visitors: Mostly Asian, mostly with high education background, likely mid-age, likely male . It seems that if you take the biggest bin of each category, you get a profile of me. No wonder I use iTalkBB...

iTalkBB Cancellation Policy - Round 2

There is a heated discussion recently on MITBBS, one of the biggest Chinese-in-America forums/BBSs, about iTalkBB. The origin post is from an upset user of iTalkBB who found out that no partial-month service fee was granted after he/she cancelled the service in the middle of the month...

Unfortunately, as I have talked openly in a previous post, iTalkBB does NOT have a really accommodating or flexible cancellation policy: one needs to beware of the early termination charge ($69.99 within the first 12 months), and needs to be sure to return within 7 days the phone adaptor (in original packing) after termination of service. Now we learned that you'd better terminate service at the end of a service month, as your payment to the unused partial month is not refunded according to iTalkBB's term and policy. I hope I can do my part as a promoting dealer to convince iTalkBB's management to change that, though I think it would be much easier said than done.

Meanwhile, here are some advices:

(1) read iTalkBB's term and policy before you subscribe or terminate iTalkBB's service. It is worth noting that iTalkBB's policy isn't any worse comparing to most voip competitors, such as packet8.

(2) Subscribe to the $299 annual plan if possible. Many fees (activation/early termination) are waived for annual plan users.

(3) Use iTalkBB promotion code 953110 when sign up with iTalkBB. Send email to iTalkBB.deal@gmail.com for additional help on billing dispute.

Update: In iTalkBB's recent promotions, you are not subject to the $69.99 early termination fee UNLESS you request additional rebate (details here).

Need a second line? check out iTalkBB's Economic plan

Many of us have cell phones for each one of the family members. More than 90 percent of the calls are made from cell phone rather than home phones. And thanks for the competition among all different carriers, we can get newer phones, better coverage or better rates by switching phone numbers at the end of service contract, which can typically save you hundreds of dollars.

On the other hand, you really need a minimum usage phone to be listed as contact number or home phone number at various places. I was using Verizon in the past for this purpose. But it is costy (~$20/month with tax and fees) and inconvenient, as I can't move my phone number with me when I move out of the area code. iTalkBB would come to the rescue--

I have talked about the great package of iTalkBB's "Global Unlimited Plan". Now I think it's time to say a bit more on its "Residential Economic Plan", which is great for the aforementioned situation. Here is why:

Cheap, Cheap, Cheap! $4.99 monthly charge, with tax included. Usage charge is 2 cents per minute for calls within US/Canada and to China, Hong Kong, Taiwan, etc. (complete list here). For two-hours' talk from the line each month, you would end up paying about $7.50 per month. Can't beat that.

Rich in features! For the low monthly cost, you still get great features such as caller id , call waiting, call forwarding, 3-way call, 911 support... You will also get a phone number in China the same way as in Global unlimited plan, except that you need to pay 2 cents per minute using that number.

Promotion Code 953110 save you an additional $10 at the sign up, which is two-months' service.

Now you decide...

iTalkBB upgraded its website

In the spirit of celebrating holidays and new year, iTalkBB's IT team has bestowed its website a fresh new look. Among all the upgrades, I particularly like the set of video clips illustrating the highlights of iTalkBB's services. The only thing they ignore tell you is that iTalkBB promotion code "953110+8991095718" gives you $10~$20 worth of discount...

iTalkBB Quality Survey

Visitors to iTalkBB-Review, Happy New Year! 

The first phase of survey on iTalkBB's call quality has completed. As of Jan. 1, 2008, there are 35 total votes collected: 5 (14%) rated "excellent"; 16 (45%) rated "satisfactory"; 3 (8%) for acceptable; and 11 (31%) for "poor". Overall, the feedback is good: over 2/3 of the users voted positively for iTalkBB's call quality. 

For those who voted negatively, iTalkBB recommends you to try monitoring, debugging, and fixing any call problem through its customer service line  1-877-482-5503. Its service department operates 24/7 in both English and Chinese.

For new customers, don't forget your $10 extra discount using iTalkBB promotion code 953110 at sign up.