Who use iTalkBB?

Are you interested in subscribing to iTalkBB's service? Do you wonder who else use iTalkBB? Well, we cannot give away information on individual users, but one can still learn a lot from the following statistics.

Sounds like you? Well, don't forget to check out the latest promotion information on iTalkBB at this link. Before July 4th, 2009, you may earn an additional $100 rebate through the promotion here.

My experience with iTalkBB technical support

I recently have to move my home to a new place. After I set up my Internet service and connected my iTalkBB phone adapter and phones the same way as I remembered it was, immediately I were able to make calls. It went very smoothly and I was quite happy about it. Only when a couple of days later, did I realize that incoming calls did not work. People dialing my number could hear ring sound but the phone would not ring at all. I decided to call iTalkBB customer service.

I first dailed the 1-877-iTalkBB (482-5522) number. There was no waiting. But following the voice prompt, I reached a voice message telling me I should call technical support line at 1-877-482-5503 instead. Although it was not much a hassle to me, it would be much nicer if it could automatically transfer my call to the new number -- something easy for iTalkBB to do -- after all it is a phone company.

I dialed the new number (using my iTalkBB phone). It was about 8pm and there was no waiting (I selected service in Chinese). Interestingly there is a voice-prompted category for problems "with receiving phone calls", which I selected. There was not much process for authentication either (none of the user name/password/mother's maiden name crap), as the service guy simply read back my number (must be from caller id) and asked me if the problem was on the phone that I was using. He asked me to tell him the color of the different lights on the italkbb adapter and on the cable modem, and then asked for my cell phone number to call me back at. Within a minute, he did so. Then he told me to switch my phone cable to a different port (there are two ports on the linksys 2101 model) and restart the box. I followed his instruction. He then put me on hold and dailed my iTalkBB phone number. This time, it worked. I picked up the phone and thanked him. All within five minutes, problem solved.

Overall, I'm quite happy with the experience. I guess I must have hit a common problem. The line-2 jack on the iTalkBB adapter is not supposed to connect to, something that I overlooked when reconnecting my phones. Still, I'm quite impressed by the efficiency -- nowadays, one may not be able to get through the different automated voice-menus within five minutes at many other customer services, let along getting the problem solved. Good work, iTalkBB.

Visit iTalkBB Connection Store at San Gabriel Plaza

Since 2007, iTalkBB has been offering 30-day risk-free trial option to users, although some restrictions apply (discussed here). Now, iTalkBB has opened its first iTalkBB Connection store for customers to try it out. The store is conveniently located at #118D San Gabriel Plaza, the so-called "the great mall of China" (address: 140 W. Valley Boulevard, San Gabriel Plaza). It opens 7 days a week from 11AM to 8PM and its phone number is 626-288-9088. For people who is in the vicinity of Los Angles, CA, and who is worried about the complication of the 30-day risk-free trial, it's a good idea to stop by while you shop/dine in the plaza. 

Don't forget to check iTalkBB latest promotion -- simply mentioning the promotion code listed could save you $30 and opportunity to win $100 rebate (promotion as of 6/22/2009).

iTalkBB Father's day Promotion

Last month, we sponsored a Mother's day promotion for iTalkBB. It wouldn't be fair if we don't have one for Father's day. Through special arrangement, we get the best deal for you: 

• $30 instant discount for any $24.99 (or above) monthly plan or $299 annual plan -- using promotion code: "JZ090605V25+8991156825" 
• $100 rebate award if you answer a question (following instructions here), and the last digit of your posted BB# matches the last digit of total votes -- for example, if your BB# (posted in the comment) is 8991156825 and the total votes (when poll closes) is 35, you win!!

Act now. Offer expires on 6/22/2009.

iTalkBB-Review pays for your opinion

Our poll on iTalkBB's market share has collected 23 votes so far. However, only 4 iTalkBB numbers have been posted for award distribution. For those who have responded to the question, we appreciate your input. But only if you leave your italkbb number here, we can learn of your participation. You could be awarded $20 or $100 (new subscriber) if the last digit of your BB number matches the last digit of total votes -- which is a very good chance. 

Details of this promotion can be found here.

how many people in US/Canada use iTalkBB?

You may notice that we had run many survey polls in the past (see top and bottom of the blog). Yes, we are big fans of statistics. According to US Census 2005, there are about 3.3 million Chinese in USA, and according to Canada statistics 2006, there are about 1 million Chinese speakers in Canada. Since Chinese families in north America are the primary targeted user base for iTalkBB (with recent expansions to Korean, etc.), it comes down to 2-3 million such families, considering a modest growth over the past few years. In recent joint venture of iTalkBB and 263 Network, it is disclosed that iTalkBB's has an annual revenue of 200 million. At the low price that iTalkBB offers, it translates to around 1 million subscribers. That is, 30% to 50% of target users are already using iTalkBB's service. 

This speaks very positively of iTalkBB's product and service. It is quite an achievement given traditional phone and integrated VoIP phone (Comcast, Cablevision, Rogers) still dominate the market, let along other independent VoIP competitors. However, it would also be quite challenging for iTalkBB to keep up with the growth rate it had seen in the past year without serious expansion demographically or geographically.  

Consider joining iTalkBB's service family? Use promotion code "953110+8991156825" online or mention it to customer service -- you will receive a $15 discount.

iTalkBB Survey and Awards

As a promoting dealer for iTalkBB, we're always curious about the current market share of iTalkBB. Since iTalkBB adopts a "word-of-mouth" advertising model with particular emphasis on its referral program (refer a friend and both of you get service credit), we decide to start a survey among existing iTalkBB users. 

From now till July 4th, 12AM EST, you may get up to $100 for completing the following poll. 

Among your Asian friends in US/Canada, how many people are using iTalkBB's phone service?

Here is what you need to do:

1. vote faithfully 
2. submit in the comment (here) your iTalkBB number (899-xxx-xxxx) and any comment that you want to add --- you have to post your i Talk BB number as the evidence of participation
3. when the poll is over (on July 4, 2009), if the last digit of your iTalkBB number matches the last digit of total votes, you win!
4. If you win, send an email to iTalkBB.deal@gmail.com with your name, iTalkBB number, choice of payment method (paypal or paper check), and the account or address for payment

You will receive $100 if you're a new subscriber to iTalkBB between May 17 to July 4, 2009 using promotion code "953110+8991156825" OR $20 if you are already an iTalkBB user by May 17, 2009 -- (limit to first 50 requests).

Happy  voting!!!

--- update: Expiring June 22, 2009, using promotion code "JZ090605V25+8991156825" saves you $29.99 instantly and also qualifies for the $100 drawing.