interview with iTalkBB's president

Sina news covers a recent interview with iTalkBB's president and CEO, Jack Zhao. (Available in Chinese at this link: http://voip.sina.com/2007/0814/4138.html and http://voip.sina.com/2007/0814/4138.html) One interesting number pops up from the interview --- 97% of the iTalkBB users have renewed their service plan with iTalkBB after the expiration of first year's service. The number is quite high. I believe that this may have something to do with their strict cancellation policy (search my previous posts for details), but on the other hand, this also suggests that iTalkBB's service qaulity is quite satisfactory, or at least at an acceptable level.